Return and Exchange Policy – Minimalist Fashion

At Minimalist Fashion, we aim to provide quality products and exceptional service. However, if you’re not fully satisfied with your purchase, we offer a simple return and exchange process to ensure your experience is smooth and hassle-free.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges on the following conditions:

  • Unworn and Unwashed: Items must be in their original condition, unworn, unwashed, and free from any damage or alterations.
  • Original Tags and Packaging: Items must be returned with all original tags and packaging intact.
  • Return Window: You must request a return or exchange within 14 days of receiving your order.
  • Final Sale Items: Items marked as “final sale” or “clearance” cannot be returned or exchanged.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support: Email our support team at [email protected] with your order number and reason for the return.
  2. Approval and Instructions: Once your return is approved, you will receive detailed instructions on how to send the item back to us.
  3. Return Shipping Costs: You are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure the item is safely returned to us.
  4. Processing Time: After we receive your returned item, it will be inspected. Once approved, we will process your refund within 7 business days. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

3. Exchanges

If you’d like to exchange an item for a different size, color, or style:

  1. Contact Us: Reach out to us within 14 days of receiving your order to request an exchange.
  2. Product Availability: Exchanges are subject to product availability. If the item you want is out of stock, we will offer a refund or allow you to select an alternative product.
  3. Exchange Process: After receiving your return, we will process the exchange and ship the replacement item. You will receive a confirmation email with tracking information.

4. Damaged or Defective Items

If you received an item that was damaged or defective:

  1. Report the Issue: Contact us at [email protected] within 48 hours of receiving the item, including photos of the defect or damage.
  2. Free Return Shipping: For defective or incorrect items, we will cover the cost of return shipping.
  3. Replacement or Refund: We will provide a replacement item or issue a full refund, depending on your preference and item availability.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items
  • Gift cards
  • Custom or personalized items
  • Items damaged due to wear or improper care

6. Refund Policy

Once your return is received and inspected, you will receive an email confirming the status of your return. If approved, your refund will be processed within 7 business days to your original payment method. Depending on your payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

7. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

  1. Check with Your Bank: Refunds can take time to process, so please verify with your bank or credit card company.
  2. Contact Us: If you still haven’t received your refund, email us at [email protected], and we will assist you in resolving the issue.

8. International Returns

For international orders, return shipping costs are the responsibility of the customer unless the item was defective or incorrect. Please note that any customs duties or taxes paid on international shipments are non-refundable.

9. Return Shipping Address

Once your return request is approved, you will receive the return shipping address in the instructions provided. Please ensure that the item is packaged securely to prevent any damage during transit.

10. Customer Support

If you have any questions regarding returns or exchanges, feel free to contact us at [email protected] or call (520) 723-1698. Our team is available Monday through Friday, 9 AM to 5 PM (GMT).

We appreciate your business and look forward to helping you find the perfect minimalist pieces that suit your style.

Minimalist Fashion Team